Troubleshooting

Feed Factory troubleshooting starts with server-side reachability, Import2Content maps, plugin state, and schedule paths—not with blaming SimplePie because the remote feed is empty.

No new articles after fetch

Confirm the feed URL resolves from the server, not only from your laptop. Confirm Import2Content publish rules and target category allow creation. Confirm permissions and author assignment. Confirm duplicate detection has not skipped the item because it was already imported. Confirm the remote feed actually published new items since last successful fetch. Confirm system and content plugins are enabled when your workflow depends on them.

Article body empty or thin

Inspect raw feed items for description or content fields and fix Import2Content field map. Some feeds ship title and link only; body will stay thin unless you accept that limitation or enrich content outside Feed Factory.

Wrong category on imports

Fix feed or Import2Content category setting, save, and manual fetch. Move already-imported articles manually if editors already filed them under the wrong menu story.

Missing images or enclosures

Check enclosure or image map in Import2Content. Check remote URL blocking or hotlink protection. For Helix layouts use Helix Compat Media Bridge with Feed Factory 6.0.17 or newer for image sync, and Helix Format with 6.0.18 or newer for format-specific media fields. Helix Format does not substitute for Media Bridge when the problem is paired featured and intro images.

Cron runs but imports nothing

Confirm scheduled task or CLI path points at the real fetch flow documented for your installed version. Run manual fetch from administrator and compare results. Check server logs for HTTP failures, timeouts, or PHP memory limits. Confirm cron user can create articles under configured author.

Smart Search or classic Search misses imports

Enable the Finder or Search plugin as needed, confirm articles are published and accessible to the search context, and re-index Smart Search after large imports.

Helix still shows standard posts after import

Confirm Helix Compat is installed with Helix Format On, Apply Helix blog format is on for that feed, and Feed Factory version meets 6.0.18 for the Import2Content fieldset. Separate missing format from missing images using Integrations guidance.

Updater shows no 6.0.x builds

Expected if the site still points at free public feed. Feed Factory 6.0.x is Pro; configure private Pro update channel from your purchase.

RSS Factory Pro upgrade failure

Restore backup, retry on staging, read package UPGRADE and CREDITS before next attempt, and email support with Joomla version, old RSS Factory Pro version, and exact failure text.