Support

Support covers Bridge install, sid_map configuration, hold-to-cart behavior, embedded osbtable hardening, and Layout tab parameters documented here. It does not cover OS Services Booking or J2Commerce vendor licensing, template redesign, or Conditional Products rule design unless separately scoped.

What should I include in the first email?

Send Joomla version, PHP version, OS Services Booking version, J2Commerce version, and Bridge version 1.0.12 or newer. Copy the sid_map row for the failing service with product ID. Describe the exact symptom: error text, empty cart, wrong product, missing Continue to Checkout, or broken calendar JavaScript. Note whether RCA Storefront or Conditional Products are installed because expectations change when multiple RCA layers are active.

Where do I send it?

Email This email address is being protected from spambots. You need JavaScript enabled to view it. with a subject referencing RCA OSB J2C Bridge. Free extension updates and downloads remain at https://recreatinganew.com.

Which doc pages reduce back-and-forth?

Configuration and Troubleshooting resolve most sid_map and cache issues. Integrations clarifies Bridge versus Storefront versus Conditional Products so support does not untangle a cart rule problem disguised as a bridge bug.

What is out of scope for Bridge support?

Payment gateway configuration beyond cart handoff, OS Services Booking service availability rules you never mapped, and J2Commerce catalog setup unrelated to the mapped product publish state. Those belong to vendor docs or the relevant RCA product manual.