Support

Support covers RCA Stripe for J2Commerce install, key and webhook configuration described in this manual, checkout redirect and return behavior, and webhook-driven order status updates. It does not cover Stripe merchant approval, dispute strategy, unrelated J2Commerce catalog setup, or hosting firewalls blocking Stripe API traffic unless you engage RCA for separate infrastructure work.

What should I send in the first email?

Include Joomla version, PHP version, J2Commerce version, and plugin version 2.0.0 or newer. State whether test mode is on and whether the issue is redirect, return, pending order status, or webhook delivery. For webhook issues, include Stripe Dashboard event id and timestamp. Redact secret keys and signing secrets from screenshots; paste only last four characters if you must reference a key pair.

Where do I email?

Send to This email address is being protected from spambots. You need JavaScript enabled to view it. with subject referencing RCA Stripe for J2Commerce. Free downloads and updates remain at https://recreatinganew.com.

Which manual pages prevent useless tickets?

Configuration for keys, test mode, and webhooks. Troubleshooting for pending orders and redirect failures. Requirements for PHP 8.2 and J2Commerce v6 before you install on a host that still runs PHP 7.4 because nobody clicked upgrade.

What is outside plugin support scope?

Stripe account compliance decisions, chargeback handling, tax engine configuration, and custom checkout template redesign. J2Commerce and Stripe each have vendor documentation for those layers.