Support

Support for RCA Jukebox Pro assumes you installed pkg_rca_jukebox from your purchase or private feed and you are willing to test one track with logging and cache clears before you ask for hands-on help.

How to reach support

Email This email address is being protected from spambots. You need JavaScript enabled to view it.. Plain subject lines beat clever ones. Include facts from the first message so we do not spend a day asking for version numbers you could have pasted once.

What to include in every ticket

Include Joomla version, package version 2.0.3 or newer as shown after install, which module is published (main, playlist, grid, or item), the audio format you test (MP3, OGG, or WAV), whether the page is HTTPS, and whether the browser console shows mixed-content errors. Mention menu item URL and whether the test user is guest or logged in when Access might matter.

What to try before you email

Walk Troubleshooting in this manual: saved media paths, filled subforms, cache cleared, Play clicked on mobile, HTTPS verified. Support will ask anyway; doing it first shortens the thread.

What support does not cover

Support does not re-host your audio, restore Dropbox chooser behavior, or debug pre-2.0 Flash ZIPs as if they were the current product. Support does not configure your template positions for you on first install, though we will tell you if a module is unpublished or assigned to the wrong menu item when logs show it.

Updates and billing

Pro updates follow RCA Pro terms via https://recreatinganew.com. If Joomla never offers an update, confirm private feed access before you assume the extension is abandoned.

Original author credit

ExtensionSpot and AudioFly credit remains in manifests. ReCreatingAnew owns the Joomla 4 through 7 rebuild you installed when you bought the Pro suite.