Support

Support covers plugin install, Product folder map configuration, Sync Now and cron behavior documented in this manual, and J2Commerce product file alignment with your on-disk ZIP layout. It does not cover J2Commerce licensing, server file upload strategy, or building release ZIPs for your own products unless that work is separately agreed.

What should I gather before I email?

Collect your Joomla version, J2Commerce version, and plugin version 1.0.2 or newer from System, Extensions, Manage. Copy one representative Product folder map line with secrets redacted if you invented any. Note whether failure happened on Sync Now, cron, or a storefront download. Paste the exact Sync panel message or relevant administrator log excerpt when debug or errors appear.

Where do I send the request?

Email This email address is being protected from spambots. You need JavaScript enabled to view it. with a subject that names the extension: RCA J2C Downloadable Files Sync. Pro access issues and download entitlement from https://recreatinganew.com use the same contact path; include the email on your purchase if account lookup matters.

What response time should I expect?

RCA responds as capacity allows with direct answers rather than ticket theater. Complete version and map information gets you a useful first reply faster than a screenshot alone.

What documentation should I read first?

Quick start and Configuration resolve most first-week questions. Troubleshooting covers no ZIP found, stale downloads, and cron URL mismatches. Integrations explains how this plugin relates to RCA J2C Direct Download so you do not blame the wrong extension.