Support

RCA File Desk support runs through ReCreatingAnew the same way other Pro extensions do.

Before you open a ticket

Record Joomla version, PHP version, File Desk version, Path setting, and whether Restrict Uploads is on. Note the exact error text from elFinder or Joomla. Try the Troubleshooting article steps on a staging clone when production risk is high.

What to send

Send screenshots of Options (mask secrets), one failed connector response from browser tools if applicable, and confirmation that tmp/trash is writable. Do not send full site backups unless RCA support asks.

Contact

Use the support channel listed on your RCA purchase receipt or the contact path on https://recreatinganew.com/. Commercial support is for licensed Pro customers.

Documentation updates

Shippable manual HTML lives in the extension under docs/manual. When you install an update ZIP, compare changelog.html inside the package with this site’s documentation articles and refresh pasted articles when GinA publishes doc updates.